Sr. Account Coordinator

    Full-time, Work-From-Anywhere 

    POSITION OVERVIEW 

    Origin 63 seeks a Sr. Account Coordinator whose core focuses are to ensure quality and accurate delivery of services by the Origin 63 team while maintaining a positive and effortless client experience. This is a full-time, remote position. 

    TheSr. Account Coordinator will oversee a variety of HubSpot focused projects, with a special focus on HubSpot onboardings. They will serve as the primary point of contact for clients and internal resources, while keeping both the clients’ and Origin 63 best interests in mind and acting accordingly.

    The Sr. Account Coordinator will work closely with Origin 63 team members including HubSpot Consultants, HubSpot Technicians, and external providers such as web developers to ensure delivery of services in a timely and efficient manner. This particular position will work on our HubSpot Onboarding team to support marketing and sales teams bringing HubSpot into their organization.

    The Sr. Account Coordinator must have strong interpersonal and communication skills and be able to finesse delicate client relationships while driving Origin 63 to produce its best results. Attributes should include a strong but non-aggressive leadership style, as the Sr. Account Coordinator will control the company’s use of time and resources. A strong understanding of marketing automation is a plus, but not required. 

    Skills

    • Must be extremely organized and be able to manage several clients simultaneously
    • Have a polite, friendly, and diplomatic manner
    • Have the ability to prioritize and manage several tasks at once 
    • Ability to set and meet deadlines
    • Be persuasive without being forceful 
    • Ability to solve problems as they arise
    • Be agile and open to change as the company grows or a client changes direction 

    Responsibilities 

    • Project Facilitation  
      • Maintain and monitor project plans, project schedules, budgets and expenditures
      • Organize, attend, and participate in project stakeholder meetings
      • Ensure projects adhere to frameworks and all documentation is maintained appropriately for each project
      • Understand project deliverables and components that make up HubSpot Onboarding projects; be able to schedule and assign tasks accordingly 
      • Ensure team members are tracking time accurately in Harvest 
      • Ensure task deadlines are met and that project deadlines are on track 
      • Help the team to alleviate blockers by solving within the team or escalating as appropriate 
      • Facilitate deliverables with contractors as needed (may include HubSpot technicians, web developers, other 3rd party vendors) 
      • Undertake some project tasks as needed
    • Account Support
      • Document and follow up on important actions and decisions from meetings including adding action items into our project management tool (Asana)
      • Prepare necessary presentation materials for meetings and provide other admin support as needed 
    • Department Growth
      • Suggest ideas for process improvements 
      • Identify gaps in process or documentation 
      • Assist in documentation of new or modified processes and frameworks 

    KPIs:

    • Billed hours are within 10% under or over of the total budget
    • Client retention rate of 80%

    Requirements

    • Proven work experience (2-3 years) in a client facing role 
    • Exemplify our core values 
    • Thrive in a collaborative yet mobile working environment
    • Enjoy what we do and the people we work with
    • Excellent listening, communication, and presentation skills
    • BA/BS in communications, marketing, or similar field 
    • HubSpot certifications in sales and marketing tools are required. If you do not have these certifications, but are otherwise qualified, you may seek certifications within the first 90 days of employment

    OUR CORE VALUES

  • Be your best competition
  • Love what you do & do what you love
  • Treat it like you own it
  • Be irreplaceable
  • Act with empathy and candor
  • ABOUT ORIGIN 63


    Origin 63 is a HubSpot Platinum Partner, and one of the top rated partners for client retention on HubSpot. We are a globally recognized leader in HubSpot onboarding, optimization and training for sales and marketing teams worldwide.

    WHY ORIGIN 63?

    • 100% mobile workforce (no office, no commute!)
    • Flextime scheduling 
    • Health & Dental care
    • Paid time off 
    • Opportunity to get in on a fast-growing team at the ground floor
    • Structured on-boarding process to our tools & project management program