Account Manager Job Opening

    Full-time, Work-From-Anywhere 

    POSITION OVERVIEW 

    Origin 63 seeks an Account Manager whose core focuses are to build and maintain positive client relationships and to ensure quality and accurate delivery of services by the Origin 63 team.

    The Account Manager will oversee a variety of HubSpot and strategy-focused projects and serve as the primary point of contact for clients and internal resources while keeping both the clients’ and Origin 63 best interests in mind and acting accordingly. The Account Manager will work closely with Origin 63 team members including HubSpot Consultants, HubSpot Technicians, Strategy Leads, and external providers such as writers, web developers, designers, etc. to ensure delivery of services in a timely and efficient manner.

    A major focus of the Account Manager will be building and growing client relationships to increase the value of the account and ensure client satisfaction and retention.

    The Account Manager must have strong interpersonal and communication skills and be able to finesse delicate client relationships while driving Origin 63 to produce its best results. Attributes should include a strong but non-aggressive leadership style, as the Account Manager will control the company’s use of time and resources. A strong understanding of marketing automation is a plus, but not required.

    Skills

    • Must be extremely organized and be able to manage several clients simultaneously
    • Have a polite, friendly, and diplomatic manner
    • Have the ability to prioritize and manage several tasks at once
    • Ability to set and meet deadlines
    • Be persuasive without being forceful
    • Ability to solve problems as they arise
    • Be agile and open to change as the company grows or a client changes direction

    Responsibilities 

    The Account Manager will be responsible for, but not limited to, the following: 

    • Client Relationship Liaison
      • Act as main POC for the client and lead standing meetings and ad-hoc calls
      • Handle day-to-day communication with clients via email, phone, slack, or other 
      • Communicate both good and bad news to a client with tact and in a timely manner 
      • Send deliverables to the client, receive feedback, and request materials as needed
      • Discuss out of scope needs for clients and consult with the team to present a plan for additional budget
      • Understand and be able to articulate the value of Origin 63 programs/services to meet a clients HubSpot needs
    • Project Facilitation  
      • Develop and keep up to date a detailed timeline for all campaign deliverables
      • Comfortable managing technical and creative projects simultaneously
      • Organize and facilitate the adherence to a project or monthly budget
      • Organize, attend, and participate in project stakeholder meetings
      • Ensure projects adhere to frameworks and all documentation is maintained appropriately for each project
      • Understand project deliverables and components that makeup HubSpot Onboarding projects; be able to schedule and assign tasks accordingly 
      • Assign tasks to resources & ensure resources have all materials/ assets needed to begin work 
      • Ensure team members are tracking time accurately in Harvest 
      • Ensure task deadlines are met and project deadlines are on track 
      • Help the team to alleviate blockers by solving within the team or escalating as appropriate 
      • Undertake project tasks as needed
      • Support with our hourly ticketing platform within HubSpot for client ad-hoc requests: synthesize information into a task, assign out to be completed, communicate with the client, and track ticket through completion
    • Account Support
      • Document and follow up on important actions and decisions from meetings including adding action items into our project management tool (Asana)
      • Run daily standups and weekly/monthly sprint planning meetings with project teams 
      • Prepare necessary presentation materials for meetings and provide other admin support as needed 
    • Vendor/Contractor Relations
      • Facilitate deliverables with contractors as needed (may include HubSpot technicians, web developers, other 3rd party vendors)
      • Acquire and track project expenses for external service providers
    • Department Growth
      • Suggest ideas for process improvements 
      • Identify gaps in process or documentation 
      • Assist in documentation of new or modified processes and frameworks 

    KPIs

    • Billed hours are within 10% under or over of the total budget
    • Achieve a 10% upsell rate for booked revenue each month

    Requirements

    • Proven work experience (3+ years) in a client-facing role
    • Experience in an agency or similar environment required 
    • Exemplify our core values 
    • Thrive in a collaborative yet mobile working environment
    • Passion for personal development and professional growth
    • Excellent listening, communication, and presentation skills
    • BA/BS in communications, marketing, or similar field 
    • HubSpot certifications in sales and marketing tools are required. If you do not have these certifications but are otherwise qualified, you may seek certifications within the first 90 days of employment

    COMPANY OVERVIEW 

    Origin 63 is Platinum HubSpot Partner, 100% dedicated to providing smart technology solutions for marketing, sales, and service teams on HubSpot. We specialize in HubSpot onboarding, optimization, and training to drive efficiency, adoption, and value for our client base.

    OUR CORE VALUES

  • Be your best competition
  • Love what you do & do what you love
  • Treat it like you own it
  • Be irreplaceable
  • Act with empathy and candor
  • ABOUT ORIGIN 63


    Origin 63 is a HubSpot Platinum Partner and one of the top-rated partners for client retention on HubSpot. We are a globally recognized leader in HubSpot onboarding, optimization, and training for sales and marketing teams worldwide.

    WHY ORIGIN 63?

    • 100% mobile workforce (no office, no commute!)
    • Flextime scheduling (be online from 9 am - 2 pm pacific)
    • Health, dental and life insurance with company contribution
    • Competitive compensation with bonus potential
    • Paid time off
    • 401(k) options
    • Access to professional development and training courses
    • Annual access to HubSpot’s Inbound conference 
    • Opportunity to get in on a fast-growing team at the ground floor